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Refund Policy

Developer: Khanoft
App: PharmiOne
Effective date: 10 October 2026
Last updated: 10 October 2026

PharmiOne is a pharmacy management software service operated by Khanoft. This Refund Policy explains the conditions under which users may request refunds for their subscription payments.

1. Subscription Payments

  • PharmiOne offers subscription-based access to its pharmacy management software.
  • Users should review their subscription plan and pricing before making a payment.
  • Users may request a refund within 7 days of the payment date, subject to the conditions outlined in this policy.

2. Refund Eligibility

Users may request a refund within 7 days of the payment date. Refund requests will be reviewed under this policy and applicable law.

Refunds may be considered in the following circumstances:

  • Change of decision: The user decides not to continue using PharmiOne and submits a refund request within the 7-day period.
  • Duplicate payments: The user is charged more than once for the same subscription period.
  • Incorrect charges: A payment is processed incorrectly due to a billing error.
  • Technical issues: A significant technical issue prevents the user from accessing PharmiOne and cannot reasonably be resolved.
  • Legal requirements: A refund is required by applicable law.

3. How to Request a Refund

Users must submit their refund requests within 7 days of the payment date by emailing support@khanoft.com.

The request should include:

  • Registered account email address.
  • Payment transaction ID.
  • Payment date and amount.
  • Reason for the refund request.

Users should never include their passwords or other sensitive authentication credentials in a refund request.

4. Refund Review and Processing

  • PharmiOne will review each refund request and may request additional information to verify the payment.
  • Approval depends on the circumstances of the request and applicable law.
  • Approved refunds will be processed through the original payment method where possible.
  • The time required for the refunded amount to appear in the user's account depends on the payment provider or financial institution.

5. Subscription Cancellation

  • Users may cancel their subscriptions according to the available cancellation procedure.
  • Cancelling a subscription does not automatically generate a refund. Users must submit a separate refund request within the 7-day period.
  • Cancellation prevents future renewals where applicable.

6. Changes to This Policy

PharmiOne reserves the right to update this Refund Policy from time to time. Updates will be published on the official website and will take effect as stated in the revised policy, subject to applicable law.

7. Contact Us

For refund requests or questions about this policy, contact:

Email: support@khanoft.com